Neonatal intensive care unit (NICU) in Orem, Utah

The award-winning, 24-bed Level III Neonatal Intensive Care Unit (NICU) at Timpanogos Regional Hospital provides specialized care for our smallest patients—from premature infants to sick, full-term newborns. As a Level III NICU in Orem, Utah, we have the capacity to care for babies as young as 24 weeks gestation and as small as one pound.

Our specialists are available for early consultation if pre-labor complications are expected. To schedule a consultation or a tour of our Women’s Center, please call (801) 714-6025.

Timpanogos Regional Hospital’s Women Center provides comprehensive for mothers and babies—from high-risk pregnancies to newborn care. Should your baby require additional care in our neonatal intensive care unit in Orem, Utah, you can rest assured your baby will receive the most specialized care available. 

Benefits of our Level III NICU

Timpanogos Regional Hospital’s NICU is the only NICU in the state with the Joint Commission Prematurity Certification. We are also one of only two NICUs in Utah with a HeRO® monitoring system to predict serious conditions before symptoms are visible, which increases chances of survival by 20 percent. This specialized expertise, coupled with state-of-the-art technology, helps your baby grow and thrive.

Below are a few more of the benefits our Level III NICU offers:

  • You can see your NICU infant whenever and from wherever you'd like through a secure, live video feed accessible from your smartphone, tablet or personal computer.
  • Our neonatal hypothermic cooling system allows your baby’s body temperature to cool down, saving brain function.
  • We offer 24/7 monitoring from a team of nearly 60 passionate, experienced and caring nurses trained in neonatal care.
  • Our breast milk centered program leads to an almost zero percent rate of serious bowel irritation and infections that are common in preemies. We offer a breastmilk donation center, so breast milk is available for preemies when mom is unable to provide. We also offer Prolacta® milk fortifier for babies who qualify and breast pumps, supplies and education for mothers.
  • We have rooming-in rooms with queen-size beds for babies going home with special needs, such as oxygen and monitor, or special feeding orders.
  • We offer expanded care for infants re-admitted for intensive care up to three months old.

Your baby’s NICU care team

Your newborn's care requires a multidisciplinary team approach that involves healthcare professionals from a number of different units. You may see any of the following team members in the NICU:

  • Neonatologists: Neonatologists are highly specialized pediatricians trained to handle the most complex and high-risk situations.
  • Registered nurses: NICU nurses are specially trained in newborn resuscitation and stabilization to provide the best care available for your newborn.
  • Clinical supervisor: The Clinical Supervisor makes patient assignments and oversees all care in our NICU. This is your first contact person, if you have an issue, concern or compliment.
  • Unit manager: The unit manager is your second contact if you feel an issue has not been resolved by the clinical supervisor or if you have a compliment for our staff. You can call the unit manager at (801) 714-6046.
  • Respiratory therapists: Respiratory therapists (RT) visit your infant to assess how well he or she is breathing on the ventilator (breathing machine) and ensure the ventilator’s timing is correct and comfortable.
  • Occupational therapists: An occupational therapist will help you hold, touch and play with your baby in the best ways to develop muscles and senses. Our therapist works together with the NICU team to provide help with feeding, positioning and developmental care.
  • Lactation consultants: Certified lactation consultants help mothers breastfeed their babies during challenging situations.
  • Social workers: Babies, especially ill or premature babies, may require close monitoring, special equipment and therapies after leaving the hospital. Our social workers are available to help you access resources in the community to help care for your baby after discharge from our hospital.
  • Dieticians: Dieticians assess your baby's progress toward discharge, focusing on when, how and how much your baby is fed, tolerance to that feeding and if they are growing appropriately. In addition to weight gain, dieticians make recommendations for fortification of formula to promote bone mineralization, as some nutrients are often deficient in pre-term infants.

NICU visitation guidelines

We encourage you to visit your baby in the NICU as often as possible, as this helps you get to know your baby and learn how to care for him/her. Being actively involved in their care during hospitalization promotes a healthier outcome for your baby. Our nurses will discuss your baby's care plan as it changes with the growth of your baby.

Grandparents and other supportive family members are also encouraged to visit. Please provide us with a list of up to four people who are allowed to visit your baby, even when you cannot be at the hospital. This helps with infection control and allows us to monitor the amount of stimulation your little one receives.

Please remember that the NICU is a "locked unit" to secure your baby's safety. To gain admission, check with the secretary at the lobby window. When you or your visitor has been identified and recognized, we will let you in.

Please also keep in mind that maintaining our patient's safety and confidentiality is our highest priority. Sometimes, we may need to restrict the number of visitors if your baby is having challenges with too much stimulation, or if another family needs privacy during their visit.

Respiratory syncytial virus (RSV) is a major cause of respiratory illness for premature and sick babies. RSV season lasts from October to April. During this time, children 18 years old and younger are not permitted to visit the NICU.

Advanced NICU equipment

We understand that the equipment we use in our NICU to care for your baby may seem overwhelming. Please feel free to ask our neonatal staff any questions you have about your baby’s care or the equipment we use.

Below is more information about the type of equipment you may see in our Orem, Utah NICU:




HeRO® monitors

An early warning system that predicts deadly sepsis infection and other serious conditions before symptoms are visible.

 Earlier detection allows for faster intervention, increasing survival rate by 20%.

Comprehensive ventilators

Precision gas delivery system supplies accurate volumes.

Precise flow metering. Active exhalation valve encourages ventilatory synchrony.

Protects the premature infant’s fragile pulmonary system.

CPAP ventilator

Ventilator provides nasal continuous positive airway pressure.

Prevents reintubation.

Physiologic monitors

Bedside monitors for heart, respiration, blood pressure and saturation levels.

Modular, adaptable at bedside.

Giraffe beds

Bed can be “closed” or can open to a radiant warmer when caregivers need full access to baby. Phototherapy lights, humidity control, procedure light, scale.

Creates the most developmentally supportive micro-environment available. Eliminates stress of moving infants from bed to bed.

NIRS (Near Infrared Spectroscopy)

Measures continuous oxygen levels in the brain, kidneys, and intestines.

Enables proactive treatment before problems arise.

Body Cooling

The cooling blanket device is used to cool the infant’s body.

Provides hypothermia and reduces potential brain damage to infants born with perinatal depression.

Syringe infusion pumps

Micro-infusion of calculated drips and small-volume infusions.

Precision and control.

Digital Echo


Images of cardiac studies can be transmitted digitally for accurate and timely diagnosis of heart defects in newborns.

Enables real-time cardiac consultations with pediatric cardiologists.

Oscillator ventilators


For very premature and very ill full-term babies. Oscillator keeps lungs open with constant positive pressure and vibrates the air at a very high rate. Vibration helps gases to quickly diffuse in and out of baby’s airways without need for a “bellows” action that may damage delicate lung structures.

Allows early, lung-protective intervention in treatment of respiratory failure.


Brain monitors

Detects changes and abnormalities in the cerebral function of neonates at bedside.

Provides real-time neurological information in NICU 24/7.

Radiant warmers

Open bed provides continuous heat to very unstable or extremely premature babies.

Open warmer allows caregivers easy access to the baby from all sides.

Hearing screeners

Universal screening for hearing deficits.

Screens both ears at same time.

Breast pumps


Two-phase pumping system allows mothers to provide expressed breast milk (gold standard for feeding practice).

“Preemie Plus” cards used with pumps to help the mother provide more milk for her preemie baby.

Initial, rapid rhythm slows to deeper rhythm for efficient milk expression.

Post-discharge newborn care

If your infant is struggling after being discharged from the hospital, call (801) 714-6025 for support on any of the following issues:

  • Low birth weight
  • Severe infection
  • Feeding difficulties
  • Persistent respiratory distress
  • Minor congenital malformations requiring special diagnostic procedures or treatments
  • Sequelae of hypoxic ischemic events with persistent evidence of multisystem organ dysfunction